1. Agreement
These Terms of Service ("Terms") are an agreement between Zermo Brands LLC, a New Jersey limited liability company doing business as DocketCRM ("DocketCRM," "Zermo Brands," "we," "us," or "our"), and the person or organization accessing DocketCRM ("Customer," "you," or "your").
By accessing docketcrm.net, creating or using a DocketCRM account, signing an order form, or otherwise using the service, you agree to these Terms. If you do not agree, do not use DocketCRM.
2. The service
DocketCRM is a browser-based order management SaaS for teams that estimate jobs, manage customer order history, track inventory, coordinate fulfillment, and invoice work. Customer accounts may be accessed through dedicated DocketCRM subdomains or other access points we provide.
We may improve, modify, suspend, or discontinue features from time to time. We will not materially reduce core paid functionality during a subscription term without reasonable notice unless necessary for security, legal compliance, or platform integrity.
3. Accounts and eligibility
You must be at least 18 years old and authorized to enter into contracts on behalf of any organization you represent. DocketCRM is offered for business use and is not intended for personal, family, or household use.
You are responsible for keeping credentials confidential and for activity under your accounts. You must promptly notify us at support@docketcrm.net if you suspect unauthorized access.
4. Customer Data and privacy
You retain ownership of data submitted to DocketCRM by you or your authorized users ("Customer Data"). You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process Customer Data solely to provide, secure, support, maintain, and improve DocketCRM for you and to comply with law.
You are responsible for Customer Data, including its accuracy, legality, notices, permissions, and any required consent. You represent that you have the rights needed to submit Customer Data to DocketCRM and to permit us to process it under these Terms.
We do not sell Customer Data. We do not share Customer Data with third parties for advertising or marketing. Our handling of personal information is described in the Privacy Policy. If a data processing agreement is required by applicable law or an order form, that agreement will apply to our processing of Customer Data.
5. AI-assisted features and integrations
DocketCRM includes AI-assisted plan extraction and may offer added AI-assisted features such as product recommendations, summaries, or related workflow help. AI output may be inaccurate or incomplete. You are responsible for reviewing it before relying on it for business, engineering, regulatory, safety, pricing, or contractual decisions.
Optional integrations, including calendar, accounting, messaging, and customer-configured AI providers, may be subject to separate third-party terms. We are not responsible for third-party services outside our control.
6. Acceptable use
You may not use DocketCRM to:
- violate law, privacy rights, intellectual property rights, or contractual obligations;
- submit unlawful, fraudulent, malicious, or deceptive content;
- attempt to gain unauthorized access to systems, accounts, data, or networks;
- interfere with, disrupt, reverse engineer, scrape, overload, or probe DocketCRM except as expressly authorized by us in writing;
- upload malware, exploit code, or content that is intended to compromise security;
- use DocketCRM for high-risk activities where failure could lead to death, personal injury, or severe property or environmental damage;
- submit special-category personal data, regulated health data, payment card data, government identifiers, or other highly sensitive information unless we have expressly agreed in writing.
We may suspend or limit access if we reasonably believe use of DocketCRM violates these Terms, creates security risk, may harm another customer, or may expose us or others to liability.
7. Fees and payment
Fees, billing periods, included seats, payment terms, and renewal terms are set out in the applicable order form, quote, invoice, or written pricing notice. Unless stated otherwise, fees are due in advance and are non-refundable except where required by law or expressly stated in writing.
You are responsible for taxes, duties, and similar governmental charges other than taxes based on our income. If an amount is overdue, we may suspend service after reasonable notice.
8. Term and termination
These Terms begin when you first use DocketCRM or sign an order form and continue until terminated. Either party may terminate as provided in the applicable order form. If there is no order form term, you may stop using DocketCRM at any time and either party may terminate on reasonable written notice.
Either party may terminate for material breach if the breach is not cured within 15 days after written notice, or immediately if the other party becomes insolvent, ceases business, or violates applicable law in a way that materially affects the service relationship.
After termination, your right to access DocketCRM ends. We will make Customer Data available for export for a reasonable post-termination period when commercially practical and not prohibited by law, then delete it from active systems according to the applicable agreement and backup-retention practices.
9. Confidentiality
Each party may receive non-public information from the other party. Each party will use reasonable care to protect the other party's confidential information and will use it only to perform under these Terms, exercise rights under these Terms, or comply with law.
10. Warranties and disclaimers
Each party represents that it has authority to enter into these Terms. We will provide DocketCRM using reasonable skill and care.
Except as expressly stated in these Terms, DocketCRM is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and complete security.
11. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.
Each party's total liability arising out of or related to these Terms will not exceed the amounts paid or payable by you to us for DocketCRM in the 12 months before the event giving rise to the claim, or US$100, whichever is greater.
The limits above do not apply to payment obligations, confidentiality breaches, misuse of intellectual property, indemnification obligations, or liability that cannot be limited by law.
12. Indemnification
You will defend, indemnify, and hold harmless Zermo Brands LLC and its affiliates, owners, contractors, and representatives from claims, losses, damages, liabilities, costs, and expenses arising from Customer Data, your use of DocketCRM, your violation of these Terms, or your violation of law or third-party rights.
If a third party claims that DocketCRM, as provided by us and used according to these Terms, infringes a U.S. copyright or trademark, we will defend you and pay damages finally awarded or settlement amounts approved by us. We may resolve an infringement issue by modifying the service, obtaining rights, replacing functionality, or terminating the affected service and refunding prepaid unused fees.
13. Intellectual property
We and our licensors retain all rights in DocketCRM, including software, designs, documentation, workflows, marks, logos, and related materials. No rights are granted except the limited right to use DocketCRM under these Terms. You may not copy, modify, distribute, resell, or create derivative works from DocketCRM except as expressly authorized in writing.
You may provide feedback. We may use feedback without restriction or obligation to you.
14. Compliance and export
You will use DocketCRM in compliance with applicable law, including export control and sanctions laws. You represent that you are not located in, controlled by, or acting on behalf of any person or entity subject to U.S. sanctions or export restrictions that would prohibit your use of DocketCRM.
15. Governing law and disputes
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Jersey for disputes arising out of or related to these Terms, except either party may seek injunctive relief in any court of competent jurisdiction. Each party waives the right to a jury trial to the fullest extent permitted by law.
16. General
These Terms, the Privacy Policy, any applicable data processing agreement, and any order form or written service agreement are the entire agreement for DocketCRM and supersede prior discussions about the same subject. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, financing, or sale of assets.
We may update these Terms by posting a new version and updating the date above. Material changes will be communicated by reasonable notice where appropriate. Continued use after the effective date means you accept the updated Terms.
17. Contact
Legal notices and questions can be sent to:
Zermo Brands LLC
support@docketcrm.net
971 US Highway 202N, Ste R
Branchburg, NJ 08876